Privacy Policy

Formula Web Design LLC | Effective Date: [4/21/25]
 

Formula Web Design LLC provides website design and development services to other businesses. This Privacy Policy describes how we collect, use, and disclose information from:

• Clients who use our services.

• Individuals who visit our website.

• Individuals who visit websites we design (on behalf of our clients).

We are committed to protecting the privacy of all individuals whose information we process. Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you should not use the Website. By accessing or using this Website, you agree to this Privacy Policy.

We collect information in the following categories:

• Client Information:

  • Contact information (name, business name, address, email, phone number).

  • Account information (usernames, passwords, login details).

  • Billing and payment information:

    • Initial payment information for website design and development (processed through PayPal).

    • Recurring payment information for ongoing website maintenance services (processed through PayPal).

  • Project-related information (website content, design preferences, access credentials, and other materials provided by the client), which may include:

    • Information about the client's business, such as services offered, service area, certifications, and project portfolios.

    • Marketing materials, such as logos, images, and videos.

    • Information necessary for specific website features (e.g., online booking, service request forms, customer testimonials).

  • Communications (emails, chat logs, support requests).

• Information Collected on Our Website:

  • Usage data (IP address, browser type, operating system, pages visited, referring URLs, access times).

  • Cookies and similar technologies (for website functionality, analytics, and personalization).

  • Contact form submissions (name, email address, message, and any other information provided).

• Information Collected on Websites We Design (on behalf of clients):

  • As a service provider, we may implement features on our client's websites that collect end-user data. The types of data collected will depend on the specific functionalities of the website and the client's instructions. Given the nature of the businesses we serve, this may include:

    • Analytics data (IP address, browser information, website usage).

    • Form submissions (name, email, address, phone number, service requests, project details, and other data collected through forms).

    • Customer testimonials and reviews.

    • Location data (to facilitate service area mapping or "find a professional" features).

    • Service booking information (dates, times, service types, customer information).

    • Payment information (if e-commerce or online payment processing is enabled on the client's site).

    • User account data (usernames, passwords, profile information, if applicable).

    • Content and communications (comments, posts, messages, if applicable).

We use the collected information for the following purposes:

• To Provide Our Services:

  • Designing, developing, and maintaining websites for our clients.

  • Communicating with clients regarding project requirements, progress, delivery, and ongoing maintenance.

  • Providing technical support and customer service.

• To Manage Our Business:

  • Processing payments through PayPal, including:

    • Initial payments for website design and development.

    • Recurring monthly payments for website maintenance services.

  • Managing client accounts.

  • Improving our website and services.

  • Marketing our services (with your consent, where required by law).

  • Complying with legal obligations.

• As a Service Provider for our Clients:

  • We process data collected on websites we design as instructed by our clients. This may include:

    • Enabling website functionality, such as service requests, online booking, and contact forms.

    • Analyzing website traffic and user behavior.

    • Facilitating communication between website users and our clients.

    • Processing transactions (if applicable).

    • Storing and securing data on behalf of our clients.

    • The use of this data is subject to our client's privacy policy.

We may share your information with the following categories of recipients:

• Clients: We share information with our clients as necessary to provide our services (e.g., providing website access credentials, sharing website performance data).

• Service Providers: We engage third-party service providers to assist us in providing our services, such as:

  • Website hosting providers.

  • Software providers.

  • Payment processors (Stripe - for processing client payments, including recurring payments).

  • Analytics providers.

  • Marketing and communication platforms.

• Legal Compliance: We may disclose information if required by law, court order, or other legal process.

• Business Transactions: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Secure storage of data.

• Access controls.

• Encryption (where appropriate).

• Regular security assessments.

However, please note that no method of data transmission over the internet or electronic storage is completely secure.

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Client data is retained for the duration of our business relationship, including any ongoing website maintenance agreements, and as needed for any legal or accounting purposes.

• Data collected on websites we design is retained in accordance with our client's instructions and privacy policy.

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request that we correct any inaccurate or incomplete information.

• Deletion: Request that we delete your personal information.

• Objection: Object to the processing of your personal information.

• Restriction: Request that we restrict the processing of your personal information.

• Portability: Request to receive your personal information in a portable format.

• Withdraw Consent: If we process your information based on your consent, you have the right to withdraw that consent at any time.

To exercise your rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable law.

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that we have collected personal information from your child, please contact us, and we will take steps to delete that information.

Our website and the websites we design may contain links to third-party websites. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of those websites before providing any personal information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or by other means as required by law. Your continued use of our services after the effective date of the revised policy constitutes your acceptance of the changes.

If you have any questions or concerns about this Privacy Policy, please contact us at:

Formula Web Design LLC

New Hampshire, USA

support@formulawebdesign.com

​